Comfort Moves Ltd – Removals Wiltshire

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Our Terms & Conditions

Comfort Moves Ltd – Terms and Conditions

1. All prices are charged on an hourly rate, unless a fixed price has been agreed. There is a minimum charge of 4hours on all services, with any time after this charged in half an hour increments at the same rate. Prices are estimated to the best of our ability and based on the information given to us. Quotations provided are based on the information provided by the customer. Additional charges may apply for extra services or unforeseen circumstances. At Comfort Moves Ltd, we understand that moving can be stressful. That’s why we’re excited to introduce our Fixed-Price Moving Solution, providing you with certainty and peace of mind throughout your move. 

2. Should your job travel through a congestion charge zone or toll roads this extra charge will be added to the price.

3. Parking arrangements are the responsibility of the customer. Should no parking arrangements be made, the customer will be responsible for any infringements received and they will be added to the bill on completion of the job.

4. Comfort Moves Ltd cover your items for loss or damage up to £20,000 with our ‘Freight Operators Liability’ insurance policy. Comfort Moves will not be liable for the first £250 per claim. If any additional insurance is needed we must be informed in advance. Basic insurance coverage is included in the removal service. Customers are advised to consider additional insurance for high-value items.

5. Payment: We accept credit/debit cards, cash and cheque payments. For our benefit and yours, the safest way to pay is by credit or debit card. Full payment is due before unloading at the destination. Late payments may incur additional charges.

6. Cancellation Policy: Cancellations made within 7 days of the scheduled move date wii not result in the loss of any money. Cancellations made within 3 days or less may incur additional charges: 3 days 20% of the quoted prices, 2 days: 40% of quoted price, 24hours 50% of quoted price.

7. Scheduling times are estimated. We will always do our best to arrive at the agreed time but circumstances outside our control (such as traffic) may result in a delay. No discount or refund will be given in the unlikely event that we are late. Comfort Moves Ltd is not liable for delays caused by circumstances beyond our control.

8. Liability: Comfort Moves Ltd is not liable for loss or damage caused by inadequate packing by the customer. We are not responsible for damage to items of inherent vice or inadequate packaging.

9. Termination of Service: Comfort Moves Ltd reserves the right to terminate services if there is a breach of terms or unsafe conditions.

10. With the fixed price, please note that there is a charge of £15.00 per hour per worker for waiting time, if we cannot access the property from 1.30pm.To avoid the extra waiting charges we can offer upfront payment between £30 – £50,(£15 per worker) depending on number of workers. Our WAIVER option will cover you against waiting time charges your remover may charge you

11.Responsibilities of the Customer:The customer is responsible for providing accurate and detailed information about the move. The customer must ensure access to the premises and obtain necessary permissions for parking and loading/unloading.

12. Booking and Confirmation:All removal services are subject to availability. Booking confirmation is only valid upon receipt of a non-refundable deposit. By booking our services, you agree to abide by these terms and conditions.

Have a Plan to Move?

Get in touch with us today to plan your next move and let our team do the groundwork for you.

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